Complaints may provide an opportunity and a spur for improvement, and so IMJ aims to respond quickly, courteously, and constructively to the complaints made by our readers or authors. This policy procedure applies to the complaints that are related to the content, procedures or policies that are the responsibility of IMJ or our editorial staff.  The complaints must relate to content or a procedure that was the responsibility of IMJ or our editorial staff. The IMJ define it as: “anything defined as a complaint by the complainant’ and ‘anything we believe goes beyond an expression of disagreement with a decision and identifies a perceived failure of process or severe misjudgment”.

The procedure outlined below aims to be fair to those registering complaints and those complained about.

• The complaint should be directly emailed to imj.isra@gmail.com
• All complaints will be reviewed initially by our editorial team within 03 working days and an acknowledgement will be sent to the complainant.
•  This team will direct the complaint to the relevant member of the editorial or publishing staff and escalate if required.
• In the case that this initial response is felt to be insufficient, the complainant can request that their complaint is escalated to a more senior member of the team.
• The outcome decision on  the complaint made will be intimated to the complainant within one month
• If the complainant remains unhappy, complaints may be escalated to IMJ Editor in Chief, whose decision is final in view to satisfy and justify the complaint.

Updated February 17, 2022