ISRA MEDICAL JOURNAL p-ISSN: 2073-8285
e-ISSN: 2413-9289
A Biannual Published Journal of Isra University, Pakistan
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الثلاثاء 11 جمادى الثانية 1447
Tuesday 02nd December 2025
Current Issue:
Volume 16 - Issue 2 July – Dec 2024 Archives Instructions for Authors
Manuscript Submission Peer Review Process Instructions for Reviewer Ahead of Printing Article Tracking
Title:
Impact of Doctor’s Interpersonal Communication Skill on Patient’s Satisfaction Level
Authors:
Fahad Tanveer, Sana Shahid, Muhammad Mansoor Hafeez
Published on:
2018-10-31
Journal Reference:
Volume 10 - Issue 5     Sep - Oct 2018
Pages:
306-309
Download Abstract:
DOI:
OBJECTIVE: To assess the impact of interpersonal communication skills of a doctor on level of satisfaction of a patient.
STUDY DESIGN: A cross sectional observational study.
PLACE AND DURATION: Services Hospital Lahore, Jinnah Hospital Lahore, GHQ D.G Khan, Nishtar Hospital Multan, CMH Wah Cantt, Punjab Medical Center, Rasheed Hospital Lahore. This study was completed in 6 months from 1st January 2017 to 30th June 2017
METHODOLOGY:Kalamazoo Essential Element Communication Checklist tool was used for assessing the communication ofdoctor and patient satisfaction questionnaire tool was used to measure the level of satisfaction of patients.
RESULT: The mean value for Kalamazoo essential element communication checklist (KEECC) was (Mean ± SD=14.9±5.6). The mean value for patient satisfaction questionnaire (PSQ) was (Mean ± SD=19.2±1.9). Communication of doctor and patient satisfaction level shows statistically significant but weak correlation (r=0.258 and p <0.05)
CONCLUSION: Interpersonal communication skills of doctor have a strong impact on patient satisfaction level.
KEY WORDS: Doctor, Patients, Satisfaction Level, Interpersonal, Communication Skills, Impact
 
HOW TO CITE THIS:


Tanveer F, Shahid S, Hafeez MM. Impact of Doctor’s Interpersonal Communication Skill on Patient’s Satisfaction Level. Isra Med J. 2018; 10(5): 306-309.


This is an Open Access article distributed under the terms of the Creative Commons Attribution-Noncommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.