Aisha Jalil, Rubeena Zakar

114-116

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ABSTRACT

This description cross sectional survey was conducted to measure patient satisfaction with medical care provided in a public diabetes clinic located in Lahore and evaluate the group variations among patient's profile characteristics and mean satisfaction scores. The scores were calculated based on the six dimensions of study tool i.e technical expertise of doctors, communication, interpersonal aspects, time dimension, availability of doctors and general satisfaction. In result the Higher mean patient satisfaction scores were associated with the unemployment, low education, female gender and being Christian. The negative skewedness indicated that majority of the recruited diabetes patients reported high satisfaction on the scale (80-86%). It is concluded that higher satisfaction was associated with patient characteristics i.e unemployment, low educational attainment, being female and religious minority. The results suggested the need to develop socio-culturally appropriate interventions in order to improve the quality of diabetes care in public outdoor clinics of Pakistan.

 

KEYWORDS: patient satisfaction score, outpatient clinic, doctor-patient encounter, diabetes mellitus.